All orders ship international express, and reach customers in 10-15 days. We finish processing and handcrafting standard orders in 48 hours.Custom orders require an additional 4-7 day prep time.You'll receive tracking information via email as soon as your package is on the way!

Depending on the product ordered, your order will be hand-crafted at our jewler stations in the Asia. All outbound Shipping is always free for every order!

we currently ship to the following countries: united states, australia austria, belgium, canada, czechia, denmark, finland, france, germany, ireland, israel, italy, japan, netherlands, new zealand, norway, south korea, spain, sweden, switzerland, united kingdom.

We provide free express delivery services to 183 countries worldwide. In addition to the 21 countries mentioned above, logistics transportation time in other countries takes 10-26 days

Roisgems have our own design team and processing factory. Due to the nature of the shipping business, ePacket delays are often inevitable therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Roisgems is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do, please reach out to our customer support team at info@roisgems.com。